Refund policy

Your right to cancel

If you're a consumer in the UK, you have the right to cancel your order within 14 days, starting the day after you receive your goods, without giving a reason. To cancel, email us at hello@fellandfetch.com with your name, order number and the items you're returning.

Sending items back

Please send the items back within 14 days of telling us you want to cancel. We'll give you the returns address when you contact us. Items should be unused and in their original packaging where possible. You may be responsible for any reduction in value caused by handling the goods beyond what's needed to check them.

Unless an item is faulty or we sent the wrong thing, you pay the cost of returning it. We recommend a tracked service, as we can't refund items that don't reach us.

Refunds

We'll refund the price you paid for the items, plus the standard delivery charge if you paid one, within 14 days of receiving the return (or proof that you've sent it). Refunds go back to your original payment method.

Faulty, damaged or incorrect items

If something arrives faulty, damaged or isn't what you ordered, email us with your order number and a photo. We'll offer a replacement or a full refund, including delivery costs. This doesn't affect your statutory rights under the Consumer Rights Act 2015.